Refund & Return Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our return and refund policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened skincare products
  • Opened beauty products
  • Opened personal care items
  • Gift cards
  • Clearance or final sale items

Products that have been opened, used, or damaged by the customer are not eligible for return.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the item received
  • A brief description of the issue

We will review the request and provide a suitable solution, which may include a replacement or refund.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • The wrong item was shipped

Order Cancellations

Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation requests may no longer be accepted.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: crisboom1010@gmail.com

We aim to respond within 24–48 business hours.